FREQUENTLY ASKED QUESTIONS
What are the Cancellation Charges under Club Select Bookings (Domestic)?
|
Airlines |
Cancellation Window |
Airline cancellation fee |
Partner fee |
Total |
|
|
3 hours |
INR 525 |
INR 365 |
INR 865 |
|
Indigo |
Prior to 24 hours |
INR 199 |
INR 365 |
INR 464 |
|
Air Asia |
Prior to 24 hours |
INR 99 |
INR 365 |
INR 464 |
|
Air India |
Prior to 24 hours |
AS PER AIRLINE POLICY |
INR 365 |
|
|
SpiceJet |
Prior to 24 hours |
INR 99 |
INR 365 |
INR 464 |
Which airlines are eligible for Club Select fare benefits?
|
Airlines |
Nil date change penalty. Service fee of INR75 applicable |
Reduced Cancellation charges |
Free Seat Selection |
Free Meals |
|
Vistara |
YES |
YES |
YES* |
YES |
|
Indigo |
YES |
YES |
YES* |
YES |
|
Air Asia |
YES |
YES |
YES* |
YES |
|
Air India |
NO |
NO |
YES |
YES |
|
SpiceJet |
YES |
YES |
YES* |
YES |
*Which rows can we block free seats in Club Select fare?
|
Airlines |
Free Seat Selection |
|
Vistara |
21st Row onwards |
|
Indigo |
Seats from 6nd row onwards ,extra room seats at 50% discounted rate. |
|
Air Asia |
From Row 2 excluding 1st row and exit row |
|
Air India |
21st Row onwards |
|
SpiceJet |
From 6th Row excluding exit seat |
Any other seats above will be chargeable at the time booking
How do I cancel a flight reservation?
Email the Cart Number/ Airline PNR/Flight ticket which needs to be cancelled. Along with the sectors and passenger names to clubselect@ebixcash.com.If the flight departure is within 48hours please do call on our Helpline number +91 915800 2915 or Send the email on clubselect@ebixcash.com by mentioning in subject Urgent. Incase you are unable to reach our helpline cancellation can be done through the airline call centre too. Airline contact number mention below.
For Vistara cancellations within 6 hours please contact the airline directly and email the Cart Number/ Airline PNR/Flight ticket which needs to be cancelled. Along with the sectors and passenger names to clubselect@ebixcash.com
How do I make changes to a flight reservation?
Email the Cart Number/ Airline PNR/Flight ticket which needs to be amended. Drop in an email clubselect@ebixcash.com along with the sectors and passenger names for whom the amendment is required.If the flight departure is within 48 hours, please call on our Helpline number +91 915800 2915 or Send the email on clubselect@ebixcash.com by mentioning in subject Urgent.
When do I get my refund amount post cancellation?
Refunds are initiated immediately after the ticket is cancelled to the same mode of payment. Refunds might take upto 14 working days to reflect in your account due to inter-banking transactions. In case you don't receive the refund within this period please send the cancellation details to clubselect@ebixcash.com.We shall revert with the required details.
What will happen if I have booked my ticket through Club M Select &cancelled the ticket directly with the airlines?
We strongly recommend that you cancel your reservation through our helpline or send us an email on clubselect@ebixcash.com.
If you cancel the ticket directly with the airline do let us know immediately by emailing us your Cart Number/ Airline PNR/Flight ticket. In case there is any waiver permitted for cancellation charges do get the same on mail from the airline. Depending on your bank, the refund generally takes upto 14 working days (from the day we find out about the cancellation). In case of flight cancellation or no-show, the refund may take more than three weeks.
How can I do my web-check in after booking the tickets?
Web-checkin is allowed 48 hrs to 60 mins before domestic flight departure, and 24 hrs to 75 mins before international flight departure directly onairline website.
What are the charges for rescheduling /date change?
Published Fares
Date change charges will apply if booked under published fare along with the fare difference
Club Select Fare
Domestic carriers allow up to one change without any fee ,but the difference in fare if any is applicable, along with a service fee of INR75 per person/sector + GST as applicable.
Airline contact number:
INDIGO - 0124 617 3838
SPICEJET - 0124 498 3410
AIR INDIA - 011 6932 9333
VISTARA - 9289228888
AIR INDIA EXPRESS - 080-46662222 & 080-67662222